Posted August 09, 2026
Business Manager
Brighter Day
Tulsa, OK, US
Full Time
70000USD - 90000USD per year
Job Description
Job Description
Job Summary
The Business Manager is responsible for supporting operational and administrative activities across Oklahoma service areas to ensure compliance, consistency, and high-quality service. This role partners closely with the Oklahoma Regional Director, Area Directors, and Home Office. The Business Manager serves as a key operational resource and subject matter expert, providing leadership, guidance, and serving as liaison between Regional Director and Home Office departments.
Essential Duties & Responsibilities
- Provide accounting, administrative, and organizational support to the Home Office.
- Provide daily administrative and operational support to the Oklahoma Regional Director and Area Directors.
- Collaborate with leadership and Team Member Resources to support recruitment, interviewing, and hiring for operations positions.
- Coordinate, develop, and oversee bi-weekly payroll submissions, ensuring accuracy and timely processing.
- Develop staffing tools and reports to assist the Regional Director in analyzing payroll trends and establishing staffing ratios.
- Assist the Regional Director with reviewing regional and area expenses and other financial analyses.
- Support the Home Office Finance Department by preparing monthly budget variance worksheets and other financial reports.
- Oversee the opening and operational readiness of new Oklahoma locations, including group homes, offices, day habilitation programs, and other service sites.
- Provide ongoing coaching, mentoring, and operational guidance to Area Directors to promote consistent performance and compliance.
- Coordinate and monitor the Critical Incident reporting process for Oklahoma operations, ensuring documentation is accurate, complete, submitted on time, and maintained in accordance with state and organizational requirements.
- Monitor deadlines and ensure timely and accurate submission of required information into ADP, Therap, and any future organizational systems.
- Collaborate with Area Directors to identify, address, and resolve billing issues in a timely and accurate manner.
- Perform audits to ensure client services are documented accurately and in compliance with all regulatory, contractual, and organizational requirements.
- Serve as the Oklahoma subject matter expert for Therap and any future Electronic Medical Record (EMR) platforms adopted by the organization.
- Provide training, technical support, and ongoing guidance to operations staff regarding EMR utilization and documentation standards.
- Oversee client finance activities for all areas and regions, ensuring accuracy, accountability, and compliance.
- Promote statewide consistency in documentation practices, workflows, and data entry standards.
- Collect, track, and reconcile accounts receivable for private-pay residential programs on a statewide basis, including client board-and-care revenue.
- Perform other duties as assigned.
Education & Experience
- Bachelor’s degree in Business Administration, Healthcare Administration, Human Services, Social Work, or a related field preferred.
- Minimum of 2–5 years of experience in business, healthcare, human services, or operational leadership.
- Demonstrated ability to build effective working relationships with executive leadership and provide strategic operational support.
- Experience leading, training, mentoring, and supervising teams, with a proven ability to develop staff and drive operational excellence.
Knowledge, Skills & Abilities
- Effective verbal and written communication skills.
- Ability to interpret and apply policies, procedures, and compliance requirements.
- Excellent organizational, project management, and time-management skills.
- Strong leadership, coaching, and employee development abilities.
- Ability to manage multiple priorities while meeting deadlines.
- Proficiency with electronic medical record systems and related reporting tools.
- Strong analytical and problem-solving skills.
- Ability to work independently and collaboratively across multiple departments and geographic locations.
Physical Requirements
- Ability to communicate with other people in-person, by telephone, and in writing
- Ability to use verbal and physical intervention to redirect and/or restrain a person who is physically aggressive or self-abusive
- Ability to safely provide supervision and monitoring to meet the needs of people supported by Hands of Heartland
- Ability to perform repetitive tasks for extended periods of time to include but not limited to bending, stooping, sitting, and reaching
- Ability to lift up to 25 pounds as needed
