Front Desk Manager

Benefits:

• Employee discounts

Front Desk Manager


Fairfield Inn Suites by Marriott Virginia Beach/Norfolk Airport
Location: 5800 Burton Station Road, Virginia Beach, VA. 23455
Property: Limited Service 105 rooms — Small meeting space, indoor pool & fitness, and airport shuttle
Reports to: Assistant General Manager
Department: Rooms / Operations
Status: Full-time, Exempt (Salaried)
Compensation: $36,000 to $40,500


Full job description
Oversees all guest services associates and ensures guests’ needs are met in a timely and friendly manner. Ensures all guest services associates are adhering to brand policies and procedures. Assists with guest issues if they cannot be immediately resolved by a guest services associate.

Primary Responsibilities

• Manage and monitor activities of all employees in the Front Office department making sure the team adheres to standards of excellence.
• Schedule guest service team members according to forecasted occupancy.
• Conduct employee training and development; assist in performance reviews and disciplinary action.
• Conduct applicant screening and initial interviews of guest services applicants.
• Maintain a professional and high-quality service-oriented environment at all times.
• Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests.
• Greet guests upon arrival
• Track employee performance with upselling guest rooms.
• Work closely with the AGM and Nousekeeping Mgr to improve guest services and foster cross departmental communication.
• Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
• Other duties as assigned.

Education/Experience

• Experience using branded property management system of Franchise
• 1-3 years of experience in hospitality required
• Supervisory experience preferred
• Customer service experience required
• Attention to detail