Posted August 09, 2026

Call Center Representative

TPI Staffing, Inc

Houston, TX, US Full Time

Customer Care Representative

Temp to Hire

Pay: $18.00 per hour

Regular Hours (after training): Monday – Friday, 8:00 AM – 5:00 PM
In-Office, not remote

Duties and Responsibilities:

Possess excellent punctuality and attendance, time-off requests should be submitted two weeks in advance
Manage 100 inbound calls daily in a timely manner while providing high quality service
Handle calls related to billing, leaks, usage, delinquencies, disconnects and more
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
Responsible for handling and processing incoming calls and requests from customers
Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person
Fills out necessary paperwork associated with each transaction
Generates reports as needed
Refers service failure complaints to designated departments for investigation
Inputs information regarding inspections and payments
Prepares basic correspondence with customers

Experience:
Must have 2+ years of Call Center or Customer Service experience