Director of Rooms - The Abbey Inn & Spa

Job Title: Director of RoomsStatus: EXEMPT Reports to: General Manager About The Abbey Inn & SpaOverlooking the Hudson River, The Abbey Inn & Spa is a boutique luxury destination known for its historic charm, elevated service, and tranquil atmosphere. As a member of the Meyer Jabara Hotels portfolio, we are driven by a people-first philosophy that empowers our teams to deliver memorable, heartfelt guest experiences.The Director of Rooms plays a key leadership role in bringing this mission to life, overseeing the full spectrum of guest-facing operations while ensuring excellence, efficiency, and consistency throughout the guest journey.Position Summary:The Director of Rooms provides strategic and operational leadership for all Rooms Division functions, including Front Office, Guest Services, Housekeeping, Laundry, and Spa (as applicable). This role is responsible for driving guest satisfaction, operational excellence, financial performance, and team development across all areas of responsibility.As a senior member of the hotel leadership team, the Director of Rooms partners closely with the General Manager and department heads to align service delivery with brand standards, revenue goals, and Meyer Jabara Hotels' culture. The Director of Rooms is expected to model the J Quality Behaviors: Joy, Jump, Join, by leading with positivity, accountability, collaboration, and a proactive mindset Rooms Division Leadership ResponsibilitiesOversee daily operations of the Rooms Division, ensuring seamless guest service from arrival through departureLead, coach, and develop Front Office, Housekeeping, and Guest Services leadership teamsEstablish and maintain service standards that consistently exceed guest expectationsMonitor guest satisfaction feedback, reviews, and scores; implement service improvement initiatives as neededEnsure consistent communication and collaboration between Rooms, Maintenance, Sales, Spa, and Food & Beverage teamsRespond promptly and effectively to escalated guest concerns with professionalism and empathyEnsure compliance with hotel policies, brand standards, safety regulations, and labor requirementsFinancial & Operational ResponsibilitiesDevelop and manage departmental budgets, forecasts, and labor controlsMonitor key performance indicators including occupancy, room readiness, productivity, and guest satisfaction metricsIdentify opportunities to maximize revenue, manage expenses, and improve operational efficiencyPartner with Revenue Management and Sales on forecasting, group arrivals, and optimal inventory utilizationOversee cleanliness, room readiness, preventive maintenance reporting, and asset protectionPeople & Culture ResponsibilitiesUphold Meyer Jabara's culture and lead by exampleRecruit, train, and retain high-performing team membersConduct performance evaluations, coaching, and corrective action as neededFoster an inclusive, engaged, and accountable work environmentPromote teamwork, recognition, and professional growth across the Rooms DivisionExperience & Education:Minimum of 3-5 years of progressive hotel operations experience, with significant Rooms Division leadership responsibilityPrior experience as Director of Rooms, Front Office Manager, or Rooms-focused Executive role preferredProven success managing teams, budgets, and guest satisfaction outcomesStrong leadership, problem-solving, and decision-making skillsExcellent verbal and written communication skillsProficiency with hotel property management systems and Microsoft OfficeFlexible schedule including evenings, weekends, and holidays as business demandsPhysical & Work RequirementsAbility to walk the property and stand for extended periodsAbility to lift and carry up to 25 lbsAbility to work in a fast-paced hospitality environmentAvailability to respond to operational needs outside of standard business hoursBenefits (Full-Time Employees) Group Medical PlanDental Plan401(k) PlanVoluntary Benefits, including: Life Insurance Critical Illness Insurance Accident Insurance