Posted August 09, 2026
General Manager
HiEmployment
Honolulu, HI, US
Full Time
Job Description
Job Description
General Duties:
*** Must Interview IN-PERSON - No Relocation Assistance ***
About the role:
General Manager is responsible for ensuring the smooth daily operation of the restaurant and delivering exceptional customer experience. This position requires a business-minded individual with excellent problem-solving skills and strong attention to detail.
General Manager is responsible for ensuring the smooth daily operation of the restaurant and delivering exceptional customer experience. This position requires a business-minded individual with excellent problem-solving skills and strong attention to detail.
General Duties:
- Achieve restaurant targets sales, profit, and QSC (Quality, Service, and Cleanliness)
- Provide an exceptional guest experience that drives customer satisfaction and loyalty
- Build a diverse and collaborative team while encouraging continuous skill development
- Take initiative in identifying and solving problems to drive operational improvements and performance
- Adapt to organizational changes with flexibility
- Set an example for the entire team
Essential Duties:
1. Customer Service & Restaurant Experience
1. Customer Service & Restaurant Experience
- Deliver impressive experiences to every guest and encourage positive reviews and word of mouth
- Ensure customer service standards are thoroughly trained, practiced, and enforced
- Handle complaints professionally and report preventive measures to HQ for future improvement
2. Team Management & Staff Development
- Build a diverse and collaborative team, fostering a culture of growth and mutual support
- Manage staff assignments, shift schedules, and role allocations
- Conduct interviews and hire candidates in accordance with job criteria
- Perform performance reviews after 90 days and annually thereafter
- Handle disciplinary actions and terminations in coordination with HR
3. Store Operations & Administration
- Oversee daily workstation assignments and confirm opening/closing duties are completed properly
- Enforce compliance with hygiene standards and all relevant legal regulations
- Manage costs for office supplies, utilities (water, gas, electricity), and uniforms
- Supervise workforce planning and operations for FOH and BOH
Job Knowledge, Skills, and Ability:
- Ability to read, write, and speak English (Japanese bilingual preferred)
- Knowledge of state’s OSHA regulations and food sanitation/safety standards applicable in the state
- Skill in managing cost of goods and labor within budget goals
- Ability to develop and execute succession training plans
- Knowledge of and/or experience in ramen operations is a plus
Requirements:
- Bilingual (English/Japanese) is preferred
- At least three years of restaurant management experience in a restaurant chain
- Experience in improving the QSC (Quality, Service, and Cleanliness) standards in restaurants
- Experience in developing and implementing action plans, including marketing strategies
- Experience working in a multicultural environment
Job Type: Full-time; Temp to hire
Starting Pay: Pay rate range will be $36/hr-$40/hr (probationary pay rate)
Salaried Pay: $75,000-$85,000 after 30-90 days (based on experience)
Schedule: Work flexible AM/PM shifts, including weekends/holidays (overtime if needed)
Location: Waikiki
Starting Pay: Pay rate range will be $36/hr-$40/hr (probationary pay rate)
Salaried Pay: $75,000-$85,000 after 30-90 days (based on experience)
Schedule: Work flexible AM/PM shifts, including weekends/holidays (overtime if needed)
Location: Waikiki
