Tasting Room Manager

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Vision insurance

Reports to

· Director of Winery Operations

Responsibilities Specific to Tasting Room Manager

· Possess and live Europa Village core values.

· Manages and oversees the Tasting Room operation.

· With the involvement of the Director of Tasting Rooms, is responsible for hiring and training new employees.

· Oversees day-to-day hospitality operations while maintaining the core values, standards and ambiance of the winery.

· Responsible for achieving or exceeding financial goals, including wine sales, retail sales and Wine Club sign-ups.

· Creates employee schedules to ensure adequate and efficient staffing of the Tasting Room at all times.

· Delivers unsurpassed guest service to maximize guest satisfaction.

· Leads and motivates sales and supports the team to achieve revenue goals; updates staff on new wines and promotions. Assists sales staff as needed.

· Controls operational costs and identifies measures to cut waste.

· Assesses and improves profitability of the Tasting Room.

· Serves as a winery representative during in-house and outside promotional functions.

· Conducts tours for VIP consumer and trade visits.

· Understands the Société Memberships and assists with selling and updating of memberships and members’ data.

· Develops relevant industry relationships as well as maintain relationships with existing key clients and vendors.

· Creates detailed reports on weekly, monthly and annual, commissions, revenues and expenses.

· Reports on sales trends as requested by Director of Tasting Rooms.

· Conducts annual Tasting Room staff reviews with the involvement of the Director of Tasting Rooms.

· Accurately and efficiently run POS system.

· Answer telephones, take reservations, and respond to guests in a timely matter.

· Responds efficiently and accurately to guests’ questions and complaints.

· Comfortable working on feet for long periods of time.

· Works closely with Wine Club Director to continue club growth and membership retention.

· Manages the opening and closing of the tasting room involving cash handling, including drawer reconciliations and bank deposits.

· Ensures the nightly deposits are completed and done correctly.

· Manages Europa Village’s good image and suggests ways to improve it.

· Appraises staff performance and provides feedback to improve productivity.

· Maintains stock levels and orders supplies or delegates supply ordering when necessary.

· Ability to “read” the Tasting Room and surrounding areas and know what areas and/or guests need attention. Able to serve guests in the Tasting Room when Agents need assistance.

· Maintains the overall appearance of all areas of the Tasting Room.

· Maintains an accurate count of daily inventory and samples/pours used in Tasting Room.

· Handles complaints, conflicts, questions and suggestions from Tasting Room employees.

· Nurtures a positive working environment.

· Implements innovative strategies to improve productivity and sales.

· Seeks, suggests and supervises training and educational opportunities for the entire tasting room team.

· Ensures compliance with sanitation and safety regulations.

· Implements policies and protocols that will maintain future Tasting Room operations.

· Is enthusiastic, welcoming and exhibits a positive attitude and willingness to assist where necessary.

· Other duties as needed.






Expectations of the Tasting Room Manager


· Create and foster an environment of “teamwork” by helping fellow employees or guests without a second thought.

· Be able to communicate Europa Village’s story.

· Ability to treat all associates and guests in a respectful manner.

· Arrive at work prepared with excellent personal presentation standards and clean, pressed uniform and appropriate slacks, stockings and shoes.

· Arrive on time and be respectful of attendance and punctuality.

· Adhere to Europa Village policies and procedures.

· Be hospitable, welcoming, and exhibit a positive attitude and willingness to assist where necessary.
· Focused on attention to detail.