Assistant Clinic Manager

Overview

As the Assistant Clinic Manager, you'll assist the Clinic Manager in the supervision of front office staff, overseeing daily operations, and ensuring patients receive the highest quality of care.

Responsibilities

• In conjunction with the Clinic Manager: interviews, hires, supervises, counsels, appraises, and recommends salary increases for front office staff
• Assists with scheduling front office staff assignments and oversees efficient patient flow
• Assists with maintaining front office staff schedules by monitoring that lunches are taken on time and overall time management is observed to avoid overtime
• Competently performs all duties within the front office: check-in, check-out, appointment scheduling, benefit verification and medical records preparation
• Reviews the provider’s schedules on a weekly basis and makes recommendations to the Clinic Manager when changes are necessary
• Monitors the flow for potential delays, notifies appropriate staff when necessary, and assists with identifying opportunities to expedite the process
• Assists with completing all tasks on the End of Day Checklist
• Assists with monitoring and taking appropriate action of open front office tasks
• Assists with training, coaching and mentoring front office employees for ongoing development
• Fosters development of strong relationships between employees
• Assists in finding resolution to problems and keeps an open line of communication with staff to ensure high productivity
• Assists Team Leads to ensure a smooth clinic flow
• Serves on Committees and assists with the development of procedures and policies as needed
• Performs additional duties as assigned

Qualifications

• High School Diploma or GED required
• At least 1-year of experience in Ophthalmology management preferred
• Knowledge of scheduling and insurance requirements
• Demonstrated computer literacy and experience working with a medical office software preferred
• Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
• Excellent verbal and written communication skills
• Ability to maintain a high level of confidentiality and professionalism
• Monday through Friday