Continuing Care Representative
Job Description
Inbound/Outbound Call Center Representative
Location: Artesia, CA
Job Type: Full-Time
Department: Patient Services
Reports To: Call Center Supervisor
About Us
We are a fast-growing dental organization committed to delivering exceptional patient care and service. Our call center team plays a vital role in ensuring patients receive timely support, accurate information, and a welcoming experience from the moment they call.
About the Role
We’re looking for a friendly, detail-oriented Inbound Call Center Representative to be the first point of contact for patients calling our dental network. You’ll play a key role in delivering exceptional customer service, answering questions, scheduling appointments, and ensuring every caller feels valued and supported.
Key Responsibilities
- Answer incoming calls from patients regarding appointments, services, billing, and general inquiries.
- Schedule, confirm, and reschedule dental appointments using practice management software.
- Provide accurate information about dental procedures, insurance coverage, and office policies.
- Handle patient concerns with empathy and escalate complex issues to appropriate departments.
- Maintain detailed and accurate records of all interactions in the Practice Management Software (PMS) system.
- Collaborate with dental office staff to ensure smooth patient flow and communication.
- Uphold HIPAA compliance and protect patient confidentiality at all times.
Qualifications
- High school diploma or equivalent; associate degree is a plus.
- Prior experience in a call center or customer service role, preferably in a dental or healthcare setting preferred
- Excellent verbal communication and active listening skills.
- Proficient in using scheduling and PMS software.
- Ability to multitask and remain calm under pressure.
- Bilingual (especially Spanish) is highly desirable.
What We Offer
- Competitive hourly wage + performance incentives
- Paid training and career development opportunities
- Health, dental, and vision insurance (for eligible employees)
- Supportive team environment with room for growth
- Employee discounts on dental service
