Customer Care Specialist - Call Center
Job Description
First Ring BDC (An extension of Motor Works Auto Repair)
Customer Service Representative (Inbound Calls & Scheduling)
First Ring BDC | Waite Park, MN
$18–$20/hour • 100% Employer-Paid Health Insurance • No Cold Calling • Growth Opportunities
Looking for a customer service job where people actually enjoy coming to work?
At First Ring BDC, you'll spend your day helping customers, scheduling appointments, and being the friendly voice that makes someone's day a little easier. We're a fast-growing company with a supportive team, modern technology, and leadership that believes in investing in its employees.
You'll enjoy a casual office environment, a predictable full-time schedule, and no automotive experience is required—we'll teach you everything you need to know.
This is NOT your typical call center.
- '14; Primarily inbound calls
- '14; Very little outbound calling
- '14; No high-pressure sales quotas
- '14; Paid training and ongoing support
- '14; Friendly, team-focused environment
If you enjoy talking with people, solving problems, and staying busy throughout the day, we'd love to meet you.
Why You'll Love Working Here
$18–$20 per hour
100% Company-Paid Medical, Dental & Vision Insurance
️ Up to 10 days of Paid Time Off per year, accruing immediately
401(k) with Company Match
Paid Training
Career Growth Opportunities
Modern Equipment & Technology
Casual Office Environment
Predictable Full-Time Schedule
Supportive Leadership & Positive Team Environment
Stable, Full-Time Employment
About First Ring BDC
First Ring BDC is a sister company of Motor Works Auto Repair. We partner with repair shops across the country.
We help thousands of customers every month by scheduling appointments, answering questions, and connecting drivers with trusted automotive professionals.
Our mission is simple:
Deliver an exceptional customer experience on every call.
What You'll Do
- Answer inbound customer calls professionally
- Schedule automotive service appointments
- Help customers with repair updates
- Answer basic service and pricing questions
- Transfer calls to service advisors when needed
- Recommend appropriate services when applicable
- Accurately document customer information
- Create a positive experience for every customer
We're Looking For Someone Who Is...
- Friendly and enjoys helping people
- A great communicator
- Reliable with excellent attendance
- Organized and detail-oriented
- Comfortable using computers and learning new software
- Able to multitask in a fast-paced environment
- Positive, coachable, and a team player
Preferred Experience
Experience in any of these areas is a plus:
- Customer Service
- Call Center
- Receptionist
- Front Desk
- Retail
- Hospitality
- Administrative Support
- Office Assistant
- Appointment Scheduling
No automotive experience is required. If you have great customer service skills and a willingness to learn, we'll provide the training you need to succeed.
Qualifications
- 2+ years of customer service experience preferred
- Basic computer skills
- Ability to type 40+ WPM
- Full-time availability during operating hours:
- Monday–Friday: 6:00 AM–7:30 PM
- Possibility of Rotating Saturdays
Ready to Join Us?
If you're looking for more than "just another call center job," this could be the opportunity you've been searching for.
We're building a team of friendly, dependable people who enjoy helping customers and supporting one another.
Apply today! Our application takes about 3 minutes and is fully mobile-friendly.
