Front Desk Associate

Alaska Children's Urgent Care and Outreach, LLC is seeking a Front Desk Associate to support a welcoming, child and family-focused experience for families in Anchorage.

Position Summary

As a Front Desk Associate, you will be the first point of contact for patients and visitors, helping ensure smooth check-in and an organized flow throughout the facility. You will play a key role in creating a supportive environment by handling inquiries professionally, maintaining accurate records, and coordinating with clinical and administrative teams.

This full-time, onsite role is ideal for someone who thrives in a fast-paced setting, communicates clearly, and takes pride in delivering dependable front-desk support for children and families.

Key Responsibilities

• Greet patients and visitors, answer phones, and respond to routine questions with professionalism and care

• Perform check-in and registration tasks, including verification of information and documentation

• Schedule and coordinate appointments as directed, ensuring accurate tracking of patient flow

• Maintain front-desk organization and support daily operational needs to keep the facility running smoothly

• Communicate effectively with coworkers to resolve non-clinical issues and escalate concerns when appropriate

Required Qualifications

• Experience in a customer service or receptionist/front-desk role in a busy environment

• Strong communication skills with the ability to interact respectfully with patients and families

• Attention to detail and ability to maintain accurate, confidential records

• Comfortable managing multiple tasks at once while staying calm and organized

• Willingness to work onsite in Anchorage, AK on a full-time schedule

Preferred Qualifications

• Prior experience working in a healthcare, urgent care, or service-oriented setting

• Familiarity with appointment scheduling and basic patient intake processes

• Demonstrated ability to handle sensitive situations with empathy and professionalism

Compensation

Hourly rate: $23.00+, dependent on level of experience