Sales Administrative Representative

Job Title:

Sales Administrative Representative

Industry:

Manufacturing

Location (City, State):

Northwest Suburbs, IL

Pay:

$45,000–$50,000 annually

Work Schedule:

Monday–Friday | 8:00 AM–5:00 PM | 100% Onsite

Benefits:

This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a well-established manufacturing organization known for its high-quality products, employee development, and long-tenured workforce. They are seeking a customer-focused Sales Administrative Representative to join their collaborative team. This is an excellent opportunity for someone looking to build a long-term career with a company that invests in training and internal advancement.

Job Description:

The Sales Administrative Representative serves as a key point of contact for customers and distributors by processing orders, responding to inquiries, and coordinating with internal departments to ensure exceptional service. This is a fast-paced administrative position that combines customer support, order management, and problem-solving. It is not a call center environment.

Key Responsibilities:

• Process customer orders accurately and efficiently using internal systems.
• Respond to customer inquiries via phone and email regarding orders, product availability, pricing, and delivery timelines.
• Prepare customer quotes and assist with pricing requests.
• Coordinate with sales, engineering, accounting, and operations to resolve customer issues.
• Track open orders and proactively follow up on outstanding requests.
• Research inventory availability and recommend alternative products when appropriate.
• Investigate and resolve shipping, billing, and order discrepancies.
• Maintain accurate customer records and documentation.
• Assist with invoicing and administrative reporting.
• Prioritize multiple requests while meeting departmental response time expectations.
• Participate in ongoing product knowledge and professional development training.
• Provide backup support to teammates and assist with special projects as needed.

Qualifications:

• Bachelor's degree required.
• 1–3 years of customer service experience required (retail, hospitality, food service, or office experience welcome).
• Strong Microsoft Office skills.
• Comfortable performing basic business math, including percentages and decimals.
• Excellent communication, organizational, and multitasking abilities.
• Detail-oriented with strong problem-solving skills.
• Professional, confident, and customer-focused demeanor.
• Stable work history with demonstrated reliability preferred.

Perks:

• Clearly defined career progression with opportunities to advance into senior customer support and sales roles.
• Educational assistance program to support continued learning.
• Competitive benefits package, including medical, dental, vision, life, disability insurance, and a 401(k) with company match.
• Paid holidays, PTO, and sick time.
• Stable organization with many employees who have built long-term careers.
• Supportive team culture with structured onboarding and ongoing development opportunities.