Front Desk Receptionist / Customer Service Representative

Benefits:

• 401(k)
• Health insurance
• Paid time off

Columbia Auto Body is a busy, fast-paced collision repair facility seeking a motivated and dependable Front Desk / Customer Service Representative to join our team in Whitman. We are looking for a team player who thrives in a customer-focused environment and enjoys multitasking.

Responsibilities:

• Greet and assist customers in person and over the phone
• Manage incoming calls, emails, and customer inquiries
• Communicate with insurance companies regarding claims and repair status
• Assist appraisers with paperwork and administrative tasks
• Schedule appointments and maintain customer records
• Provide exceptional customer service throughout the repair process
• Support daily front office operations and maintain an organized workspace

Qualifications:

• Previous customer service experience required
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Positive attitude and team-oriented mindset
• Proficient with computers and office software
• Knowledge of CCC One is a huge plus
• Bilingual in Portuguese is a bonus

Schedule:

• Monday – Friday
• Full-time position