Posted August 09, 2026
Customer Experience Specialist
Dawson
Columbus, OH, US
Full Time
Job Description
Job Description
Customer Experience Specialist
Pharmaceutical
$17.00-$20.00 per hour
Monday-Friday, 9:00am-5:30pm
Columbus, Ohio (onsite)
Contract with Potential to extend
Why You’ll Love This Job:
- After being hired on, the following benefits are offered:
- PTO
- Matching HSA and 401k funds
- Join a team that values your contribution
- Family-owned and operated company
- Dynamic, growth-oriented environment
What You’ll Do:
- Conduct inbound and outbound support calls to targeted groups of customers
- Pursue account expansion and upselling opportunities
- Retain existing accounts
- Develop and maintain strong customer relationships
- Develop and maintain strong manufacturer relationships
- Run, review, and act upon daily monitoring reports as needed
- Enter, update, and amend customer orders
- Work internally with other departments regarding inbound and outbound orders
- Work directly with management teams to facilitate superior customer experiences
- Serve as the voice of the customer, resolving all issues and needs within 24 hours
- Comply with local, state, and federal laws, regulations, and policies
What We’re Looking For:
- Some college degree
- 2-5 years of related experience
- 1+ years of pharmaceutical industry experience
- Strong organizational skills with attention to detail
- Excellent math and analytic skills
- Strong MS Office suite skills
Apply Today!
Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities.
About Dawson
Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application.
