Import Operations Manager

HIGH-LEVEL OVERVIEW

The Import Operations Manager is responsible for leading the daily operations of a growing U.S. customs brokerage division. This position liaises between local operations and the global parent company, ensuring compliance with CBP and government agencies' rules and regulations

This is a hybrid position based near Hazlet, NJ

EXPECTATIONS

· Lead a team of customs entry writers and serve as the escalation point for complex entries
· Manage workflow to ensure timely and accurate entry filings
· Monitor remote and local team performance and train staff on changing U.S. customs regulations
· Oversee accounting and banking procedures
· Ensure compliance with CBP rules and regulations, including HTS, COO, and valuation, FTA, PGAs,
· Manage customs bonds & powers of attorney
· Audit entry files regularly to maintain standard operating procedures
· Respond to CF28/29 and liquidations
· Report operational KPIs to headquarters and align local workflows with corporate strategy
· Onboard new import clients and resolve billing, service, and clearance issues

ESSENTIALS

· Active Licensed Customs Broker (LCB) required
· 5+ years of experience in trade compliance and brokerage
· Strong understanding of end of end brokerage operations
· In depth knowledge of CBP and PGA processes and regulations
· Strong leadership and customer relations mindset
· Proficiency with CargoWise One or Descartes highly preferred
· Excellent cross-cultural written and verbal communication skills