CUSTOMER SERVICE REP

Maus & Hoffman is a third generation family owned retailer of high-end apparel. In addition to four retail stores, Maus & Hoffman operates direct mail (catalog) and e-commerce programs targeting a high end clientele. We are looking for a Customer Service Representative (CSR) for our Direct to Consumer operation.

The CSR serves customers by providing product and service information, assists with complaints, orders, errors, account questions, billing, cancellations and other queries; and resolves product and service problems. Interaction with clients is primarily over the phone and via e-mail, therefore strong verbal and writing skills are a plus.

Essential duties and responsibilities

Process orders via inbound phone calls in a warm and friendly manner

Answer customer inquiries regarding products and service questions

Inform customers of sales promotions and services.

Ability to solve customer problems

Ability to be a quick thinker, research and troubleshoot

Basic computer skills

Additionally the CSR will work closely with other teams (order fulfillment, shipping/receiving, marketing) to stay abreast of the overall business to provide accurate answers on item availability, promotions, etc.