Job Coach

At Trellis LLC, Job Coaches provide one-on-one, individualized support to help people succeed in their jobs. This role is hands-on, working directly at client job sites to teach skills, build confidence, and support long-term employment success.

What You’ll Do- Direct Job Coaching & Support

• Provide one-on-one support tailored to each client’s needs at their worksite and community
• Help clients learn job duties and perform tasks successfully on-site
• Assist with workplace systems (pay stubs, scheduling, time-off requests)
• Attend orientations and support onboarding
• Help manage and coordinate client work schedules
• Ensure client stability by proactively providing support as needed

Employer & Team Communication

• Communicate with employers, managers, and team members timely and proactively
• Advocate for accommodations and support client success
• Check in with employers to gather feedback and ensure job retention
• Maintain professional and proactive communication

Documentation & Organization

• Complete organized, accurate daily progress notes for each client you support daily
• Maintain client records in the online database
• Respond to emails promptly and communicate effectively with the team

Ongoing Support & Development

• Provide tools to help clients learn and retain skills (checklists, visuals, etc.)
• Complete required annual training (12+ hours)
• Provide suggestions to improve client performance
• Facilitate successful new employment onboarding for client job placements
• Perform additional duties as assigned

What We’re Looking For

• Independent, reliable, and able to manage a schedule with minimal supervision
• Patient and understanding of individuals with disabilities
• Strong written and verbal communication skills
• Organized with the ability to maintain accurate records and documentation
• Team-oriented with strong interpersonal skills
• Solution based problem solvers who enjoy working with people with diverse backgrounds and experiences

Required Qualifications

• Experience with adults who experience barriers to employment, specifically I/DD; OR a bachelor’s degree in rehabilitation counseling or special education; OR 1+ year of human services-related experience
• Established work history (1+ year), preferably in retail, food service, or customer-facing roles
• Valid driver’s license, reliable insured vehicle, and ability to travel throughout the Portland Metro Area
• Ability to pass ODHS background check
• Willingness to work evenings and weekends as needed

Preferred Qualifications

• Coursework in communication-related fields
• Knowledge of supported employment practices
• Experience in public relations or technical writing
• CPR/First Aid Certification (or ability to obtain)
• Experience as a Job Coach
• Experience with Google Workspace (Docs, Sheets, Drive)

Physical Requirements

• Ability to move throughout job sites
• Ability to sit and/or stand for extended periods
• Ability to use a computer and office equipment
• Ability to drive between worksites throughout the day

Work Environment

This is an in-person, field-based role, frequently working at client job sites throughout the Portland Metro area- including Washington, Multnomah and Clackamas County