Assistant General Manager

As an Assistant General Manager, your #1 priority is driving daily membership sales, contacting leads, and creating a high-performance sales culture—all while delivering a world-class member experience. You’ll lead from the front by hitting personal sales goals, developing a strong in-studio community, and mentoring a results-driven team. This is a sales-first position ideal for someone who thrives on metrics, motivation, and movement.

Key Responsibilities
Sales & Lead Generation (Top Priority)
%CF; Consistently meet and exceed personal sales goals
%CF; Drive weekly lead generation through:
%CB; Local business outreach
%CB; Grassroots events and pop-ups
%CB; Referral programs
%CB; Community engagement partnerships
%CF; Execute the LASER sales process to convert leads to long-term members
%CF; Collaborate with General Manager to forecast and execute against weekly/monthly revenue targets

Strategic Planning & Performance Management
%CF; Participate in weekly strategy meetings and monthly sales reviews
%CF; Leverage reports to identify performance gaps and implement solutions
%CF; Optimize all studio revenue streams: memberships, class packages, and retail

Retention & Member Experience
%CF; Build rapport with every member to support satisfaction and retention
%CF; Address and resolve member concerns with urgency and care
%CF; Implement proactive strategies like check-ins for low-usage members, milestone
rewards, and VIP member touchpoints
%CF; Monitor daily retention reports and manage follow-up tasks

Team Leadership & Culture
%CF; Aid GM in recruiting, onboarding, and developing an exceptional sales and front desk team
%CF; Participate in regular sales training, coaching, and role-play sessions
%CF; Motivate the team to exceed targets with a clear path to commissions and incentives
%CF; Uphold Club Pilates’s brand values through consistent team accountability and culture
building

Studio Operations
%CF; Day-to-day operations, cleanliness, and presentation of the studio
%CF; Aid GM in managing staff schedules and class coverage to ensure optimal studio flow
%CF; Enforce compliance with local, state, and federal labor laws and Rumble policies
%CF; Be onsite full-time, including evenings and weekends as required

Qualifications
%CF; 2+ years of sales leadership experience, ideally in fitness, hospitality, or service-based
industries
%CF; Proven success in hitting personal sales goals
%CF; High-energy leadership style with the ability to inspire and train team members
%CF; Strong interpersonal and written communication skills
%CF; Proficient in CRM systems and sales reporting tools
%CF; Highly organized and detail-oriented with a passion for problem-solving
%CF; Passionate about fitness

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