Operations Manager

Landscape Operations Manager

Charlestown Landscaping is a growing landscape maintenance and snow removal group serving the Southeastern Pennsylvania region. We are seeking immediate hire of a full-time Operations Manager to work with existing clients and new prospects to meet their needs.

Summary: Operations managers are responsible for providing assistance and solutions to property managers on existing commercial landscape accounts as well engaging with new prospective clients in the market.

Responsibilities:

• Develop and maintain quality relationships with commercial maintenance clients including in person meetings, quality inspection site audits, and exemplary customer service.
• Ensure that commercial maintenance and commercial enhancements are completed within budgeted and contracted hours and to company and customer quality requirements.
• Coordinate scheduling of commercial operations to include routine maintenance operations and commercial enhancement projects.
  
• Manage snow operations with the help of the Snow Operations Manager.
• Order and coordinate material and equipment deliveries for enhancement projects.
• Maintain inventory of maintenance-related materials, tools and supplies.
• Institute routine maintenance inspections for trucks and equipment and schedule preventative maintenance.
• Learn company estimating programs and assist in bidding on new maintenance contracts and enhancement projects.
• Provide guidance, training, and support to maintenance production managers as well as foremen to include actionable goals and positive and negative feedback.
• Recruit, interview, hire, discipline, and terminate (when necessary) field staff.
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  Perform informal and/or formal landscape quality audits to ensure client and company standards are met.
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  Support and promote company standards including company culture, company goals and objectives, and state and federal laws or regulations.
  

Preferred Qualifications:

• Experience in sales and customer service
• Knowledge of horticulture, snow removal and best practices
• Valid US Drivers License
• Proficiency in Microsoft Office