Dental Receptionist

Front Desk Receptionist needed in Portage, MI!

We are looking for an experienced Front Desk Receptionist to join our team and play a key role in delivering high-quality customer service to our patients. The Front Desk Receptionist communicates with patients regarding their insurance and treatment plans, and with insurance companies regarding benefits, claims and pre-authorizations. You will also be responsible for checking patients in/out for appointments, scheduling and answering phones.

Schedule: Full-time, Mondays through Thursdays

• Mondays and Wednesdays: 7:00 AM to 4:50 PM (closed 12:00–1:00 PM for lunch)
• Tuesdays and Thursdays: 7:00 AM to 2:00 PM

Compensation & Benefits:

• Competitive pay, based on experience
• Paid time off (PTO)
• Complimentary dental care for employees and discounts for family members
• Supportive office culture that values team input
• Paid continuing education
• 401(k) with employer contribution

Essential Duties:

• Deliver excellent patient customer service and support a strong team environment
• Commit to professional and personal growth
• Demonstrate a high standard of performance in all duties
• Problem-solve independently and collaborate effectively
• Show empathy and build trust with patients and teammates
• Check patients in and out for appointments
• Register new patients, correctly inputting demographic and insurance information
• Determine insurance eligibility, limitations and payment estimates necessary for accurate treatment plans
• Send claims to insurance companies with needed documentation
• Prepare needed paperwork for visits
• Schedule appointments
• Answer phone calls and respond to patient texts and emails
• Process patient payments

Required Knowledge, Skills, and Abilities:

• Maintain professionalism and top-notch customer service in a fast-paced setting
• Knowledge of HIPAA standards and safety procedures
• Proficient with dental software (Eaglesoft preferred) and Microsoft Office
• Ability to answer patient questions regarding their treatment plans-the procedures planned, timeline and costs associated with the plan
• Strong organization skills, time management, and communication skills
• Ability to accept feedback and follow instructions

Licenses and Certifications:

• High school diploma or equivalent (required)
• Minimum of one-year relevant dental experience required, 2+ years preferred

If you're ready to grow in a positive, team-focused environment and make a difference in patient health, we’d love to hear from you.

• General Practice
• Claims/Appeals
• Fee for Service
• Insurance
• Scheduling
• Treatment Planning
• Eaglesoft
• Weave

• Dental
• 401k
• PTO
• Bonuses

• $20-$30/hour