Customer Service Representative (Inbound)
Remote
Pay: $15.75/hr. | $16.75/hr. (Bilingual)
Training is for 3 weeks: Monday-Friday 8:30AM-5PM.
The shift will be 9:30am-6pm - hours could fluctuate between 8am-4:30pm and 8:30am-5pm.
Join a team supporting elderly and disabled individuals by serving as the first point of contact for applicants, families, and medical professionals.
Responsibilities:
- Handle high-volume inbound calls (approx. 75/day) and emails
- Provide program information and answer general inquiries
- Conduct eligibility screenings and guide callers to services
- Schedule appointments and document interactions
- Maintain professionalism, confidentiality, and empathy
Requirements:
- High School Diploma or equivalent (must be on resume)
- Strong communication and multitasking skills
- Ability to work with diverse populations
