Loan Partner
Job Description
Loan Partner - Licensed
Job Description
Department/Branch: Sales Support
Reports to: JV Manager/DASM Operations Manager
FLSA Status: Non-Exempt
Work Schedule: Full-time
Locations: In-Office or Remote
POSITION SUMMARY DESCRIPTION
Assist Mortgage Loan Originator in the administration and processing of mortgage loans to ensure efficient loan processing in all phases of the loan transaction.
MAJOR AREAS OF responsibilities
1. Assist Mortgage Loan Originator (MLO) with all origination and loan process functions.
2. Conduct preliminary research needed on the loan to help determine mortgage eligibility.
3. Set signing appointments. Provide customer service to clients.
4. Prepare files for submission to loan processing.
5. Update and mine marketing database for new loans.
6. Any other miscellaneous requirements of the team.
7. May originate.
Primary objectives
Assist the Mortgage Loan Originator on specific tasks to allow the MLO to be most effective and productive in his/her role.
Pull and analyze research regarding the property, credit, and other aspects of the file.
Specific Responsibilities
1. Provide origination support to MLO and borrower via: make copies of borrower information, filing, and other administrative duties as instructed by the MLO or needed by/for borrower.
2. Assist in pre-qualifications and pre-approval orders as instructed by the MLO. Pull credit reports and running AUS. Contact borrower for any and/or additional information required. Set signing appointments.
3. Communicate with parties to schedule and set signing appointment.
4. Assist in pre-qualifications and pre-approval orders as instructed by the Loan Officer. Pull credit reports and running AUS. Contact borrower for any and/or additional information required. Data input function including setting up new customer files with application data.
5. Update the MLO’s database, mail thank-you notes to customers and realtors.
6. Clerical ad hoc duties, as needed.
7. May originate if licensed.
Job Requirements
Broad Knowledge & Experience
Administrative assistance, clerical, and customer service knowledge and experience. Mortgage banking industry, familiar with Conventional, FHA, and VA mortgage products. Clear understanding of the current RESPA laws and guidelines.
Above Average Skills
Teamwork and productivity skills. Must possess excellent problem solving and customer service skills.
Demonstrated Ability
P/C computer skills with solid understanding of MS Office and the ability to use the loan origination system. Encompass experience a plus.
General Knowledge
Attention to detail in a fast-paced environment with excellent customer service skills is a must. Administrative practices and procedures.
Competencies
Teamwork, customer service, motivation, design, ethics, safety & security, project management, business acumen and professionalism.
Education & Experience
Degree or Equivalent
High school diploma or equivalent required. 2-4 year college curriculum preferred.
Years’ Experience
Minimum one year experience and/or training.
Specialized Training
Knowledge of Encompass Database software and or equivalent along with basic computer skills.
Active Affiliations, Certifications
MLO/Originator License approved via NMLS.
Work Environment
Physical Demands
Office environment. Daily computer use and close vision. Regular attendance is required (whether onsite or virtual).
Work Conditions
Fast paced, high volume activities.
Temperament
In order to succeed in this position, attention to detail in a fast-paced environment with excellent sales and customer service skills is a must.
Requirements: