Bilingual Collections Representative

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

As a Bilingual Collections Representative, you’ll manage inbound and outbound calls, apply proven negotiation strategies, and maintain positive customer relationships. You’ll work with a steady flow of new accounts and use your communication skills to help customers find solutions.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

• Make outbound and receive inbound calls to resolve open accounts
• Use contact center technology and recovery strategies to locate right-party contacts
• Understand customer situations and recommend appropriate payment plans
• Negotiate payment terms with empathy, tact, and professionalism
• Respond effectively to common objections and challenges during collection calls
• Accurately document interactions and outcomes in CRM systems
• Follow all required scripts, policies, and confidentiality protocols
• Meet monthly performance goals and complete assigned duties
• Attend training sessions and stay current on program updates
• Adhere to all attendance and schedule requirements

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Excellent written and verbal communication skills
• Ability to type 20+ words per minute
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Reliable and punctual with strong time management skills
• Skilled in conflict resolution, negotiation, and problem-solving
• Customer-focused, empathetic, and professional
• Able to multi-task, stay organized, and work independently
• Strong team orientation and interpersonal skills
• Comfortable in a fast-paced, dynamic environment

• 1+ year of experience in collections, customer service, technical support, sales, back-office, or contact center roles
• Experience working on state or federal programs