Guest Service Representative

LOOKING FOR FRONT DESK ASSOCIATEAs a world-class leader in the travel industry, there's no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our family. Here, you will find a place where your personality and ideas are as appreciated as the work you do.WHAT WE'RE LOOKING FORA warm people-oriented demeanorA team first attitudeA gift for paying attention to the smallest detailsMust be willing to work any of the following shifts as scheduled without exception6:00 AM - 2:00 PM2:00 PM - 10:00 PM10:00 PM - 6:00 AMMust be able and willing to lift/push/pull up 15lbsMust have reliable transportationTHE IMPACT YOU'LL MAKENo matter whether a guest arrives weary from their travels, or excited for a vacation, you know what to do to make them feel at home. They will appreciate the cozy lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.WHAT YOU'LL DOPerform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesRespond to guest complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needsConfirm group reservations for VIP customers and event attendees, like wedding guestsUpsell additional facilities and services, when appropriateMaintain updated records of bookings and paymentsWilling to cross trainStart and maintain breakfastLaundry when neededPERKS YOU DESERVETeam spirited coworkersEncouraging LeadershipDiscounts on hotel roomsYOU'RE WELCOMED HEREOur highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you're important to us. You'll make an impact in your role, and for that, you'll be appreciated and valued.