Operations Systems Analyst (Helm CONNECT)

Robert Half is seeking an Operations Systems Analyst for a long-term contract opportunity with a large consulting firm. This role is a unique blend of operations, technology, and business analysis, supporting the implementation of the Helm CONNECT Personnel/Crewing module.

Location: Seattle, WA (4–5 days onsite)

Duration: Contract through June 2027

Pay: Market Rate, (Approximately $50-$65/hourly)

Job Duties:

• Support the implementation, configuration, and ongoing administration of the Helm CONNECT Personnel/Crewing module.
• Learn and support the organization's current crewing process, which is highly manual and heavily reliant on Excel.
• Serve as the primary liaison between Crewing Operations, Dispatch, Operations, and IT.
• Gather, analyze, and document business requirements and operational workflows.
• Configure system functionality to align with business processes and operational needs.
• Ensure the system reflects real-world crewing, scheduling, and vessel operations.
• Participate in system testing, User Acceptance Testing (UAT), issue resolution, and end-user support.
• Document current and future-state processes while identifying opportunities for operational improvements.
• Build strong relationships with office personnel, vessel crews, and technical teams throughout the implementation.

Required Qualifications

• Experience in maritime operations, crewing, dispatch, vessel scheduling, or workforce scheduling.
• Experience working between business stakeholders and technical teams.
• Strong business process analysis and documentation skills.
• Excellent communication and relationship-building abilities.
• Ability to work independently in a fast-paced operational environment.

Preferred Qualifications

• Experience with Helm CONNECT, particularly the Personnel/Crewing module.
• Experience implementing or configuring enterprise business systems.
• Systems administration or systems configuration experience.
• Experience supporting software implementations, testing, and user adoption initiatives.