Account Management and Manufacturing $34-37 DOE

Account Management & Manufacturing

Location: Oregon City
Pay: $34–$37/hr to Start
Schedule: Full-Time | Monday–Friday
Employment Type: Direct Hire

Join a Growing Manufacturing & Technology Company!

We are looking for an experienced Account Management & Manufacturing professional to join our team in Oregon City. This is a great opportunity for someone who enjoys working directly with customers while also coordinating closely with Production, Engineering, Quality, Shipping, Finance, and Management.

This role is ideal for someone with a manufacturing background who understands customer accounts, quality requirements, production processes, documentation, and problem-solving. The position is non-supervisory and offers a broad range of responsibilities.

The ideal candidate is organized, detail-oriented, proactive, comfortable working independently, and able to use good judgment when managing customer needs and resolving issues.

What You'll Do

• Serve as a primary point of contact for assigned customers, OEM partners, and dealers
• Build and maintain strong, professional customer relationships
• Coordinate customer requirements with Production, Engineering, Quality, Shipping, Finance, and Management
• Manage customer accounts, orders, returns, RMAs, replacements, and blanket orders
• Research customer history, product information, specifications, pricing, and account activity
• Help identify and resolve customer, product, production, and quality issues
• Work with Quality and Manufacturing teams to investigate issues and determine appropriate next steps
• Follow up with customers regarding order status, product questions, quality concerns, and resolutions
• Maintain accurate customer, product, order, and account information in business systems
• Review customer requirements and communicate relevant specifications to internal teams
• Assist with quotations, pricing information, supplier forms, and customer documentation
• Support dealer accounts, portals, product information, and pricing updates
• Assist with website product and pricing updates when needed
• Help create and maintain procedures, workflows, work instructions, and process documentation
• Support continuous improvement and process-improvement projects
• Research and resolve routine customer and account issues while escalating non-standard matters appropriately
• Maintain accurate records and documentation related to customer and manufacturing activities
• Provide cross-functional support and training when needed
• Attend customer meetings and trade shows as needed
• Perform other related account management, manufacturing, quality, and administrative responsibilities

What We're Looking For

• Previous experience in manufacturing, account management, customer service, quality, production coordination, or a related field
• Manufacturing experience is strongly preferred
• Experience working with customers, OEMs, dealers, or commercial accounts
• Understanding of manufacturing processes, production workflows, or quality requirements
• Strong attention to detail and accuracy
• Experience working with product specifications, documentation, orders, or customer requirements
• Strong problem-solving and research skills
• Ability to investigate issues and coordinate solutions across multiple departments
• Strong written and verbal communication skills
• Ability to manage multiple accounts, priorities, and deadlines
• Strong organizational and follow-up skills
• Comfortable working with ERP, CRM, or other business systems
• Ability to read and understand product, manufacturing, or technical information
• Ability to make informed recommendations and know when an issue needs management or engineering approval
• Professional, dependable, and proactive attitude

QC / Quality Experience Is a Plus

Candidates with experience in Quality Control, Quality Assurance, manufacturing inspection, corrective actions, nonconformance, customer complaints, or quality documentation are encouraged to apply.

Experience working between customers and manufacturing/quality teams would be especially valuable.

The Right Person Will Be

• Detail-oriented and highly organized
• Comfortable working in a manufacturing environment
• Customer-focused without being sales-driven
• A strong problem-solver who knows how to research and find answers
• Comfortable communicating with customers and internal manufacturing teams
• Able to understand how customer requirements affect production and quality
• Strong at documentation and follow-through
• Comfortable managing multiple priorities independently
• Able to recognize potential quality or account issues before they become larger problems
• Comfortable working in a small-company environment where responsibilities are varied

Why You'll Like This Opportunity

• $34–$37/hr starting pay
• Full-time, Monday–Friday schedule
• Direct-hire opportunity
• Work with customers, OEM partners, and dealers
• Collaborate closely with Manufacturing, Engineering, and Quality
• Opportunity to make a meaningful impact in a small, growing company
• Varied responsibilities with opportunities to work across multiple areas of the business

If you have a manufacturing, quality, or account management background and enjoy solving problems, working with customers, and coordinating across departments, we'd love to hear from you!

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Innovative steadily growing company