L2 EUC Desktop Support

Skill set: L2 / EUC Desktop Support

Duration: 1 Year

Site address: 3 World Trade Center, 175 Greenwich Street New York 10007

Job Description :

• Proven experience as a Desktop Support Technician or in a similar IT support role.
• Strong knowledge of desktop operating systems (Windows, macOS, and/or Linux could be added advantage).
• Experience with software troubleshooting and installation (Microsoft Office, email clients, etc.) even remotely as well
• Familiarity with hardware components and peripheral devices (printers, scanners, etc.).
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).
• Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
• Strong customer service skills with the ability to communicate complex technical concepts to non-technical users.
• Ability to work independently and as part of a team.
• Preferred relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent is a plus.