Bilingual Inbound Toll Collections Agent (Entry-Level)

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you passionate about helping people and solving problems? Do you thrive in a fast-paced, customer-focused environment? We’re hiring Bilingual (English/Spanish) Collections Agents to support inbound calls and walk-in inquiries related to toll operations for the Tampa Hillsborough Expressway Authority.

In this role, you’ll be the friendly face and voice assisting customers with toll account issues, payment processing, and general inquiries. If you’re detail-oriented, tech-savvy, and love working with people, we want to hear from you!

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

• Serve as the front-line representative at toll facility offices, providing outstanding in-person customer service
• Handle inbound phone calls and walk-up inquiries regarding toll balances, account discrepancies, and payment options
• Process payments using secure, computerized systems
• Resolve customer complaints and concerns with professionalism and empathy
• Collaborate with team members to enhance the overall customer experience
• Perform end-of-day deposits and generate balancing reports
• Maintain accurate records and follow all operational procedures
• Adhere to scheduled shifts and attendance requirements

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications:

• Must be 18 years or older
• High School Diploma or equivalent
• Fluent in English and Spanish (spoken and written)
• Experience with data entry and computer-based systems
• Strong communication skills both written and verbal
• Ability to work flexible shifts aligned with toll operations hours
• Experience with non-cash payment processing systems
• Problem-solving mindset with a knack for conflict resolution and negotiation
• Customer-first attitude: empathetic, patient, and responsive
• Ability to multi-task, stay organized, and manage time independently
• Team-oriented with excellent interpersonal skills