Concierge

Fulton Commons is looking for a full-time Concierge!

Pay Range: $24.00 - $26.00 per hour

Job Type: Full time

Schedule: Tuesday - Saturday, flexible with hours

Position Overview

As the Concierge, you will play a pivotal role in ensuring a positive service experience for our residents, families, and visitors. Your main responsibilities will be coordinating guest hospitality services, creating a welcoming atmosphere, and maintaining a strong relationship with staff across all departments. The ideal candidate will excel in customer service, communication, and teamwork, and will be committed to exceeding expectations.

Key Responsibilities

Hospitality & Guest Services

• Greet visitors and provide tours of the facility, ensuring they feel welcomed and informed.

• Welcome new admissions with a personalized greeting and welcome bag. Ensure rooms are clean and ready for the new resident’s arrival.

• Coordinate service-related activities to achieve customer satisfaction goals and minimize complaints.

• Conduct rounds throughout the facility to engage with residents, families, and visitors, addressing concerns and ensuring satisfaction with care services.

• Follow up with department directors on any concerns raised by residents, families, or visitors, ensuring they are addressed promptly.

Surveys & Feedback

• Administer both 'Entry Surveys' and 'Exit Surveys' to residents to gather feedback and improve service quality.

Qualifications & Requirements

• Ability to thrive in a fast-paced environment.

• Experience in a long-term care or healthcare setting is preferred.

• Strong teamwork skills and the ability to maintain positive relationships with all staff.

• Exceptional customer service, interpersonal, and phone skills.

• Excellent verbal and written communication skills.

• Professional attitude with a willingness to accept new challenges.

Work Schedule

• Core Schedule: Tuesday to Saturday; flexible hours

What We Offer

• Competitive Salary: Base salary with rewarding bonus opportunities.

• Comprehensive Benefits: Health insurance, 401(k), paid time off, and more.

• Professional Growth: Opportunities for career advancement and continued development.

• Innovative Training Programs: Ongoing training to enhance your skills and industry knowledge.

• Supportive Team: Work alongside a dedicated team that values collaboration and providing excellent care.

How to Apply

If you are passionate about customer service and making a difference in the lives of residents and their families, we encourage you to apply today! Apply online today and a personal recruiter will reach out to you for next steps!

Join Fulton Commons Care Center and help us create a positive and welcoming experience for every guest, resident, and family.

We are an Equal Opportunity Employer – M/F/D/V.

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