Posted August 07, 2026
Emergency Medical Services (EMS) Communications Specialist
Novus Group
West Mifflin, PA, US
Full Time
Job Description
Job Description
Emergency Medical Services (EMS) Communications Specialist
Location: West Mifflin, PA 15122 (100% On-site in West Mifflin)
Schedule: Daylight & Evening Shifts (8 or 10-hour shifts), Overnight Shifts (10-hour shifts); 24/7 Operations with Rotating Weekends & Holidays. Due to the continuous 24/7/365 staff requirements, candidates must be flexible and variable for any shift.
New Hire Starting Base Pay: $20.20 – $23.15 per hour (Starting pay based on experience, with clear advancement pathways as you build specialized expertise.)
Future Earning Potential: Established employees have the opportunity to earn progressive pay increases up to $32.01 per hour over time through performance, tenure, and continuous learning.
Job Type: Full-Time, Direct-Hire (Permanent placement on company payroll with immediate full benefits; not a temporary job)
How You'll Make an Impact
- Transport Coordination & Dispatch: Process medically necessary and non-medically necessary patient transportation requests efficiently in accordance with established policies.
- Emergency & Medical Command Routing: Receive emergency calls, document medical command reports, notify emergency departments, and facilitate paramedic-to-physician communications.
- Hospital Security & Monitoring: Monitor hospital alarm systems, process hospital condition codes, and issue notification pages per protocol.
- Off-Hours Operator Services: Perform hospital operator duties and handle security/addressing requests during overnight shifts.
- Customer Service & Documentation: Manage incoming phone communications with high accuracy, exceptional customer service, and precise data entry.
What We’re Looking For
- Experience: Current or prior EMS or healthcare experience required; call center experience preferred.
- Education: High school diploma or GED equivalent required.
- Technical Skills: Strong computer proficiency and familiarity with CAD software required; (Zoll RightCad experience a plus!).
- Industry Knowledge: Understanding of EMS dispatch workflows, emergency response procedures, and medical command protocols.
- Soft Skills: Excellent multitasking abilities, clear communication skills, composure during urgent situations, and strong attention to detail.
- Licensure & Certifications: Current or prior EMT or Paramedic certification strongly preferred.
What We Offer
- Predictable Work-Life Balance: Structured 8 and 10-hour shifts within a steady 24/7 dispatch operations setting.
- Competitive Compensation & Growth: Starting pay based on experience, with clear advancement pathways as you build specialized dispatch expertise.
- Comprehensive Benefits Package: Top-tier health, dental, and vision insurance starting day one.
- Generous Retirement Match: Retirement savings with up to an 8% employer match contribution.
- Education Investment: Up to $6,000/year in tuition assistance plus tuition discounts at 30+ partner schools.
