Assessing, maintaining, supporting district’s technology: including hardware, software, systems, upcoming technology initiatives. Ensures reliable operations, provides technical assistance, supports planning, execution of technology‑related projects.
Key Responsibilities· Technology Needs Assessment
o Evaluate district needs for hardware, software, systems, and upcoming technology projects.
o Track current and future initiatives, issues, concerns, and action items.
· Technical Support & Troubleshooting
o Provide technical assistance for applications, hardware, and system-related issues.
o Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
o Coach staff through troubleshooting computers, hardware, phones, mobile devices, asset inventory tools, and software issues.
· Systems Maintenance & Documentation
o Document, maintain, upgrade, or replace hardware and software systems.
o Maintain accurate district asset inventory records.
· Procurement & Security
o Review and recommend procurement of information technology equipment.
o Maintain required security controls over software and related systems.
o
· User Support & Technology Guidance
o Advise users on available technologies that support business needs.
o Communicate user needs to the VDH IT Operations Center or VITA for additional guidance or solutions.
· Issue Escalation
o Escalate urgent issues and outages to the VDH IT Operations Center, Information Security Office, and VITA as appropriate.
Additional Experience (Preferred)· Experience supporting office relocations, including server moves and telephone setup.
· Experience initiating or supporting Electronic Health Records (EHR) implementation.
Requirements
Skill
Required / Desired
Amount
of Experience
Knowledge of IT Service Management: Incident, Change, Service Reequest, and Asset Management
Required
1
Years
General knowledge of MS 365 applications: including WORD, Powerpoint, Excel, Outlook, SharePoint, Teams
Required
1
Years
Experience leading meetings, configuring audio equipment
Required
1
Years
Experience toubleshooting hardware and software-hands on or from a service desk
Required
1
Years
Experience creating professinal communications to users
Required
1
Years
Demonstrated success in managing and prioritizing work
Required
1
Years
Must have basic understanding of writing technical processes and instructions to simply processes for user.
Required
1
Years
Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed
Required
1
Years
Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting.
Required
1
Years
Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues
Required
1
Years
Experience working on PC Refresh projects with one or more Executive Branch agencies within the Commonwealth of Virginia
Required
1
Years
Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh
Required
1
Years
Must demonstrated success working as a team member and collaborating to achieve objectives.
Required
1
Years
Demonstrated experience planning, executing, supporting full office relocations, including structured cabling, network wiring, equipment setup
Highly desired
1
Years
Excellent project management skills and ability to manage multiple priorities
Highly desired
1
Years
