Posted August 07, 2026
Customer Care Manager - State Farm Agent Team Member
Moby Young - State Farm Agent
Newport Beach, CA, US
Full Time
60000USD - 72000USD per year
Job Description
Job Description
Benefits:
You May Be a Great Fit as a Customer Care Manager at Moby Young - State Farm Agent if:
At Moby Young - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.
Responsibilities
- Paid time off
- Training & development
- 401(k)
- 401(k) matching
- Competitive salary
You May Be a Great Fit as a Customer Care Manager at Moby Young - State Farm Agent if:
- You’re the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
At Moby Young - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.
Responsibilities
- Manage customer inquiries and support daily service activities.
- Coordinate team communication to maintain efficient workflows.
- Assist with account updates, billing inquiries, and policy reviews.
- Track service metrics and report progress to the agent.
- Prospect within the book of business through outbound calling, policy reviews and helping with inbound calls
- Must have 3+ Years with State Farm Agency and have CA Property Casualty and CA Life & Health license
- Ability to train others and lead the team effectively as a peer or senior member of the team
- Excellent communication and organizational skills.
- Strong attention to detail with the ability to manage multiple priorities.
- Excel at motivating others and working as a team.
- Must have strong State Farm product and systems knowledge.
