Customer Activation Manager

New York City, NY · On-site · Full-time Compensation: $101,000–$162,000 + competitive equity

Our client is an AI-native employee-management platform that automates payroll, multi-state compliance, benefits administration, and IT workflows so companies never have to think about them. Its AI agents take over end-to-end workflows like payroll processing and compliance management so teams scale without manual admin work. It's trusted by 1,000+ companies scaling from 5 to 500+ employees.

Founded 2023 · ~34 people (Series A) · Industry: FinTech / HR Tech

You own the entire customer journey from signed contract through successful onboarding and graduation. Success is measured against a 90%+ activation rate and KPIs including time-to-first-payroll and onboarding graduation rate.

What you'll be doing

• Own end-to-end payroll implementations, ensuring successful data migration, tax setup, and first-payroll execution
• Manage multiple concurrent implementations, maintaining clear timelines and proactive communication
• Drive onboarding projects using standardized playbooks, escalation processes, and implementation milestones

• 3+ years in implementation, customer success, project management, or a related client-facing SaaS role
• Strong experience with payroll, HR technology, fintech products, or other highly regulated software platforms
• A proven ability to onboard and support companies from early-stage startups to 200+ employee organizations (prior payroll-provider or leading-fintech experience strongly preferred)

• Familiarity with HRIS systems, accounting software, or payroll platforms
• Experience at an early-stage or high-growth company where the playbook was being written
• A track record owning implementation metrics end to end with specific numbers
• Multi-tier customer-experience management

• Own a high-visibility function: every new customer activation flows through this role — you directly shape the first product experience for every customer, measured against a 90%+ activation rate
• An AI-native category bet: fast-scaling fintech automating payroll, compliance, benefits, and IT for 1,000+ companies
• Strong backing and team: a well-backed ~34-person team from marquee fintech and big-tech companies

• Location — New York City, NY
• Work policy — On-site
• Compensation — $101,000–$162,000 + competitive equity
• Visa sponsorship — Not available
• Employment type — Full-time