Administrative Support Coordinator

Job Summary We are seeking a detail-oriented Administrative Support Coordinator to manage essential departmental operations. In this role, you will be the backbone of our administrative workflow, handling high-volume data entry, managing medical review determinations, and providing top-tier support to our clients and special projects. The ideal candidate thrives in a fast-paced environment and possesses the technical savvy to navigate multiple software platforms with ease.

Core Responsibilities

• Data Management: Perform high-accuracy data entry for diverse client cases, including Medical Claims and DRG reviews. Maintain and organize physical and digital departmental files.
• Correspondence & Reporting: Generate professional hospital and client correspondence. Type and finalize physician review determination letters within strict regulatory timeframes.
• Client Relations: Serve as a point of contact for clients and hospitals, providing timely status updates and handling inquiries with a professional demeanor.
• Logistics & Support: Manage incoming/outgoing claims, scanning, and inter-departmental communications. Assist with special projects and the preparation of routine memos.
• System Updates: Maintain real-time accuracy of computer records by logging review results and detailed case comments across various platforms.

Qualifications

• Technical Proficiency: Strong typing skills and mastery of Microsoft Office Suite (Word, Excel, Outlook). Comfortable learning and switching between different software interfaces.
• Communication: Exceptional written and verbal communication skills; ability to interact professionally with healthcare providers and corporate clients.
• Time Management: Highly organized with a proven ability to prioritize multiple tasks and meet tight deadlines independently.
• Collaborative Mindset: A reliable team player who can also work autonomously with minimal supervision.
• Reliability: Consistent ability to adhere to the assigned work schedule.

Education & Experience

• Education: High School Diploma or GED required and presented with application
• Experience: Minimum of two (2) years of administrative or data entry experience.
• Preferred: Prior experience within a medical or healthcare environment is a significant plus.