Client Account Manager

As an Account Manager, you'll be the primary point of contact for our existing client base. Your main focus will be building strong relationships with clients and ensuring they're fully utilizing our software to its fullest potential. This is a relationship-driven role — you'll spend your time proactively reaching out to clients, understanding their needs, identifying gaps in usage, and helping them succeed with our product.

What You'll Do

• Serve as the main point of contact for a portfolio of existing clients
• Proactively reach out to clients on a regular basis to check in and build rapport
• Monitor client software usage and identify opportunities to increase adoption and utilization
• Educate clients on features and best practices to help them maximize the value of the platform
• Address client questions, concerns, and roadblocks in a timely, professional manner
• Track client interactions, feedback, and account health
• Collaborate with internal teams (support, product, etc.) to resolve client issues and share client feedback
• Identify at-risk accounts and work to improve engagement and satisfaction

What We're Looking For

• Minimum 3 years of experience in account management, client success, or a similar client-facing role
• Excellent interpersonal and relationship-building skills — you genuinely enjoy connecting with people
• Strong verbal and written communication skills
• Highly organized with the ability to manage multiple client relationships at once
• Comfortable learning and explaining software products to non-technical users
• Self-motivated and proactive — you don't wait to be told to check in on an account
• Experience working in or with senior living facilities is a significant plus, whether in an account management capacity or otherwise

Advanced Entry is committed to offering the latest software with our first-of-its-kind, fully contactless sign-in kiosk. Our innovative design is catered to fit the needs of any Healthcare Facility, that wishes to monitor its visitors and employee personnel entering or leaving the facility. You can now bring safety and security to any Senior Living with our state-of-the-art facial recognition system.