Hospice Clinical Liaison

The Hospice Community Liaison is responsible for growing the census and being a positive reflection of the hospice program while being heavily involved in the community. The Hospice Community Liaison develops and implements a regular structured program of contact and outreach to identify new referral sources and to maintain an ongoing relationship with hospice partners, physicians, and referral sources that will increase the census and preference for hospice services. The Hospice Community Liaison is a solution oriented, team player who helps to support referral partners, patients, family and team throughout the referral to admission process. The Hospice Community Liaison has excellent written and verbal communication skills, is known for follow-through and is outstanding at building lasting professional relationships.

· Build relationships with physicians, hospitals, skilled nursing facilities, discharge planners, personal care homes, etc.

· Develop and implement strategic marketing sales plans that promote census growth, community recognition, and increase referrals.

· Track Referral trends, monitor development and identify key target marketing opportunities.

· Plan and organize marketing events, host luncheons, and informational.

· Educate key stakeholders about hospice and palliative care.

· Oversee initial patient consent.

· Attend weekly meetings and address successes, competitor information and future opportunities for growth.

· Meet your given quota and/or expectations set by the Director of Business Development

Responsibilities:

· Partner with Clinical team to coordinate schedule in accordance with patient Plan of Care and Medicare Guidelines

· Process workflow in EMR system

· Answer phones and assist callers.

· Receives faxes and emails and address needs accordingly.

· Order Supplies and DME for current patients

· Work with the Hospice Medical Directors for signatures on orders, death certificates, etc.

· Additional job-related tasks as needed.

Qualifications and Skills:

· Determined, collaborative, strong work ethic.

· Must have 1-2 years of experience in marketing/sales in healthcare field.

· Two years’ experience in hospice preferred.

· Familiarity with referral partners in the area including physicians, B&C, ALF, RCFE & SNF

· Must have great communication skills and ability to work independently.

· Consistent. Persistent, patient and kind with great interpersonal skills

· Must have a valid driver’s license, good driving record, and current auto insurance.

· Our ideal candidate will be a LVN (CA Licensed Vocation Nurse) or RN (Registered Nurse), however other candidates with solid hospice experience may be considered for this position.

• LVN, RN, or MSW required
• 1–2 years of healthcare marketing/sales experience preferred
• Minimum of 2 years hospice experience highly preferred
• Strong familiarity with local referral partners including:
• Hospitals
• Physicians
• Board & Care (B&C)
• Assisted Living Facilities (ALF)
• Residential Care Facilities for the Elderly (RCFE)
• Skilled Nursing Facilities (SNF)
• Excellent written and verbal communication skills
• Self-directed with the ability to work independently
• Determined, collaborative, and strong work ethic
• Consistent, persistent, patient, and compassionate interpersonal approach
• Valid driver’s license, clean driving record, and current auto insurance required

• Build and maintain relationships with physicians, hospitals, skilled nursing facilities, discharge planners, and community partners
• Plan and coordinate marketing events, educational sessions, and community luncheons
• Educate healthcare stakeholders on hospice and palliative care services
• Support patients, families, and referral partners throughout the referral and admission process
• Provide hospice informational / goals of care conversations with patients and families
• Facilitate initial patient consent process
• Attend weekly meetings to report successes, share competitor insights, and identify growth opportunities
• Meet or exceed performance expectations set by the Director of Business Development and Executive Director leadership

• Salaried position with performance-based bonus potential
• Starting salary at $80,000+, based on experience
• Medical, Dental, Vision, and Chiropractic insurance
• 401(k) with company matching