Tier 1 Onsite Technician

Managed Service Provider (MSP) looking for a customer-focused Tier 1 Onsite Technician to join our onsite team. You will be the first point of contact for our clients, providing essential technical support, troubleshooting hardware, networking and software issues, and ensuring a seamless technology experience. This role requires travel to customer locations when neccesary.

Key Responsibilities

• Provide first-level support for hardware, software, network, and peripheral issues.
• Respond to incoming tickets, phone calls, and emails with urgency and professionalism.
• Diagnose and resolve Windows/macOS, Microsoft 365, and basic network connectivity problems.
• Set up and deploy workstations, laptops, printers, and mobile devices.
• Document all technical actions, resolutions, and client interactions within our ticketing system.
• Escalate complex issues to Tier 2 and Tier 3 support when necessary.

Qualifications & Skills

• Experience: Entry level to 1–2 years of experience in an IT support role (MSP experience is a major plus).
• OS Knowledge: Strong familiarity with Windows 10/11 and macOS environments.
• Software Skills: Proficiency with Microsoft 365 administration (users, groups, passwords).
• Networking: Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, and routers.
• Soft Skills: Excellent verbal and written communication with a patient, customer-first attitude.
• Problem-Solving: Ability to troubleshoot calmly under pressure and manage multiple tasks.
• Requirements: Must have reliable transportation for local travel to client sites (if applicable).

What We Offer

• Competitive hourly wage/salary based on experience.
• Comprehensive health, dental, and vision insurance.
• Paid Time Off (PTO) and paid holidays.
• Clear pathways for career advancement
• A supportive, fast-paced, and collaborative team culture.
• Company Car and Fuel card

AMS Technology is a leading Information Technology and Security Managed Services Provider (MSP) servicing the small and mid-sized business market throughout the Pacific Northwest for over 20 years. We've turned our love for technology into a business. Because the IT industry grows so rapidly and is always evolving, we are constantly striving to improve our systems and stay up to date with the latest trends and solutions.