Patient Access Facilitator

Robert Half is partnering with a local healthcare organization in the New Haven area to identify a detail-oriented and customer-focused Patient Access Facilitator for a contract assignment. This position plays a key role in creating a positive patient experience by managing registration, scheduling, insurance verification, and front-end administrative support.

Responsibilities

• Greet patients and visitors in a professional and courteous manner
• Complete patient registration and maintain accurate demographic information
• Verify insurance eligibility, benefits, and coverage prior to appointments
• Schedule, reschedule, and confirm patient appointments
• Obtain required authorizations and referrals as needed
• Collect co-pays and process patient payments in accordance with organizational procedures
• Review and update patient records to ensure accuracy and compliance
• Assist patients with completing necessary forms and documentation
• Answer incoming calls and respond to patient inquiries
• Coordinate with clinical staff and other departments to support efficient patient flow
• Maintain confidentiality and adhere to HIPAA regulations

Qualifications

• High school diploma or equivalent required
• Previous experience in patient access, patient registration, medical reception, healthcare customer service, or a related healthcare administrative role preferred
• Knowledge of insurance verification and healthcare registration processes
• Proficiency with electronic medical records (EMR/EHR) systems and Microsoft Office
• Strong communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced healthcare environment

Skills Needed

• Patient registration
• Insurance verification
• Appointment scheduling
• Data entry and documentation
• Customer service
• EMR/EHR systems
• Administrative support

If you are a dependable healthcare professional who enjoys helping patients and providing exceptional customer service, we encourage you to apply for this exciting contract opportunity in the New Haven area.