Event Registration Technician - Independent Contractor

Description

This role involves conducting on-site event registration processes, ensuring a seamless and professional experience for attendees. The contractor will work on a per-event basis, providing technical expertise and excellent customer service.

All equipment is provided for business continuity. Contractors will be paid an hourly rate plus a flat rate for travel. Travel expenses and a food stipend will be reimbursed.

TWST Events vary by location. Independent Contractors are not employees and have the ability to accept and reject assignments. Assignments are generally within a 100-mile radius, but additional assignments outside of that area may be available, as needed.

Duties and Responsibilities

• Setup and Configuration: Set up and configure event registration systems, including software (e.g., Eventbrite, Cvent, or similar platforms), hardware (e.g., laptops, tablets,badge printers, RFID), and network connectivity.
• On-Site Registration: Manage check-in processes at event venues, including scanning tickets, issuing badges, and troubleshooting registration issues.
• Technical Troubleshooting: Resolve technical issues related to registration software,hardware malfunctions, or connectivity problems in real-time.
• Data Management: Ensure accurate collection and entry of attendee information,maintaining data privacy and compliance with regulations (e.g., GDPR, CCPA).
• Customer Service: Provide friendly and professional assistance to attendees, addressing questions and resolving registration-related concerns.
• Reporting: Generate post-event reports on attendance, registration metrics, and any technical issues encountered.
• Collaboration: Work closely with event organizers, IT teams, and other vendors to ensure a cohesive event experience.

Education and Experience

• Experience: Experience in white-glove customer service, event registration, technical support, or a related field.
• Technical Skills: Proficiency with event registration platforms (e.g., Eventbrite, Cvent, RegFox) and familiarity with hardware setup (e.g., printers, scanners, Wi-Fi networks).
• Problem-Solving: Strong ability to troubleshoot technical issues quickly and efficiently under pressure.
• Communication: Excellent verbal and written communication skills to interact with attendees and event staff professionally.
• Adaptability: Ability to work in fast-paced environments and adapt to changing event requirements.
• Reliability: Punctual, dependable, and able to work flexible hours, including early mornings, evenings and weekends, depending on event schedules; and have reliable transportation to and from event venues.
• Comply with all relevant health and safety protocols at event venues.
• Optional: Certifications: Knowledge of data privacy regulations or certifications in event management software is a plus.

Pay Rate

• $30 per hour. $175 travel flat rate.
• Paid travel expenses and expense reimbursement.

Flexible Schedule; Accept or decline events based on your schedule.

https://twstevents.com/