Call Center Representative/Client Service Representative (273216)

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Call Center Representative/Client Service Representative

Location: Manheim PA, 17545

Duration: 12+ Months Contract (possible extension)

Pay rate:$19.00/hr on W2

Job Description:

• The Client Service Representative (Call Center Rep) position entails serving as the primary customer support for our contact center.
• Success in this position requires that the CSR be able to work independently with little to no supervision, provide immediate availability, be professional, provide documentation within our systems, and be knowledgeable about Clients products and services.
• The CSR is empowered to make decisions that eliminate impediments to our customers' ability to buy cars.
• This empowerment requires the CSR to be confident in both the business and Clients product offerings.

Job Requirements:

• High School Diploma or equivalent required.
• Prior clerical or administrative experience required.
• Valid Drivers License and safe driving record required.
• Strong verbal and written communication and organization skills with strong attention to details required.
• Basic computer software skills required.
• Commitment to providing excellent customer service required.
• Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.).
• Ability to sit or stand for prolonged periods of time.
• Ability to perform repetitive data entry tasks; manual dexterity.
• Vision abilities required include close, distance and depth perception.
• Regularly required to stand, walk, reach, talk and hear.
• Working knowledge of federal and state laws regarding arbitration of vehicles, preferred.
• Automotive, mechanical or body shop experience with complaint recording and resolution, preferred.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.