Customer Service Representative (Call Center)

Customer Support Representative

PrideStaff is seeking a Customer Service Representative on behalf of one of our local, Hattiesburg-based clients! You will be responsible for helping customers by providing product and service information and resolving technical issues. This is a temporary-to-permanent position!

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

• 2 years experience in customer service, sales, or other related fields
• Strong computer skills including data entry/typing
• Ability to use Microsoft Excel pivot tables and formulas are necessary
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

PrideStaff wants you to Succeed! We have dedicated consultants that provide employment market insights and resources! We offer the support you need along the way. Over the years, we have helped tens of thousands of people find outstanding career growth opportunities. At PrideStaff, we truly value people, and we are dedicated to getting to know you and advocating on your behalf with our network of employers from across the country. Our Recruiters will help guide you with career tools and resources.