Medical Receptionist

The Medical Receptionist plays a vital role in ensuring smooth front-desk operations within a small team of 1-2 receptionists. Reporting to the Practice Manager, this position handles appointment scheduling, patient check-ins, medical records management using EHR software, and insurance verification. The role requires frequent patient interaction and a commitment to maintaining HIPAA compliance. The Medical Receptionist also supports billing processes and phone communications, and participates in a rotating Saturday clinic schedule from 8-11 AM.

Responsibilities

• Schedule and confirm patient appointments accurately
• Manage patient check-in and check-out procedures efficiently
• Maintain medical records and update EHR system securely
• Verify patient insurance information and eligibility
• Answer telephone calls and manage communications professionally
• Support billing and insurance claim processes
• Deliver excellent customer service to patients and visitors
• Ensure strict adherence to HIPAA and confidentiality standards
• Perform accurate data entry and information management
• Participate in rotating Saturday clinic coverage from 8-11 AM/meaning there is ample opportunity for overtime in this position

Required Qualifications

• At least 1 year of experience in a medical receptionist role
• I would really like to take someone from another practice that has multiple skills and is not compensated for those skill, and move them to our practice with a pay increase.

Preferred Qualifications

• High school diploma or equivalent
• Proficiency with Electronic Health Records (EHR) software/Athena
• Experience in appointment scheduling and telephone etiquette
• Strong customer service skills and ability to multitask
• Knowledge of HIPAA compliance and patient confidentiality