Customer Service Representative / Manager

As a Customer Service Representative, you will play a vital role in delivering exceptional support and ensuring customer satisfaction within a small team environment. You will handle a variety of customer interactions primarily via phone, email, and chat, collaborating closely with Sales, Purchasing and the Owner to resolve issues and process orders efficiently during standard business hours.

Responsibilities

• Provide customer support and resolve inquiries effectively
• Process orders and manage related data entry tasks
• Handle customer complaints with professionalism and empathy
• Maintain product knowledge to assist customers accurately
• Communicate clearly with customers through phone, email, and chat
• Conduct follow-up calls to ensure issue resolution and customer satisfaction
• Document interactions and update customer records promptly
• Collaborate with Sales and Technical teams to support customer needs

Required Qualifications

• Minimum 1 year of experience in customer service

Preferred Qualifications

• Associate degree in Business Administration or related field
• Strong communication and active listening skills
• Effective problem-solving and conflict resolution abilities
• Time management and multitasking proficiency
• Empathy in customer interactions
• Accurate and efficient data entry and general computer skills.
• Experience with ODOO software a plus.

Distributor and Manufacturer's Representative of equipment, tools and materials to the Electronics Manufacturing Industry. Great people. Small, informal, aggressive and selling the top tier lines in our industry.