Call Center Support Technician

Loyalty Marketing company seeking a candidate for our Help Desk Support Technician (Entry Level) position based in Farmington, CT.

Currently we have an opening for this position to support kiosks deployed at our customer sites from our location in Farmington, CT. You will need to provide excellent customer service as you assist in troubleshooting operational issues from either inbound or outbound calls.

Responsibilities and Duties:

• Troubleshoot/Diagnose equipment following company defined procedures
• Document all calls and close out activity upon completion of issues
• Professionally communicate to customers and team members
• Create operational reports as assigned
• Work with third party service providers to schedule onsite service
• Schedule parts shipments and returns

Skills:

• Customer relations, team relations, and service oriented
• Mechanical aptitude
• Strong organizational and time management skills
• Must be a self starter and work with minimal supervision
• Ability to multitask
• Solarwinds Web Help Desk experience a plus
• Linux experience a plus
• EXPERIENCE WITH WINDOWS DESKTOP IS NOT A REQUIREMENT OF THIS POSITION

Requirements:

1-2 years of prior experience in Help Desk support or a call center is highly desirable

Days: Tuesday-Saturday

Tuesday-Friday hours: 11am-8pm

Saturday: 9am-6pm

EPC is a technology company that makes it "easy" for shoppers to get targeted coupons in store prior to the start of the shopping trip, using Interactive touch-screen Kiosks, and Mobile solutions. We work with multiple retailers, with thousands of installed locations across the United States.