Client Service Representative

Client Service Representative (CSR)

Job Summary

The Client Service Representative handles inbound/outbound calls for clients and service providers, and accurately notates job details. Must have attention to detail and be able to work in a fast-paced environment. Representative will be responsible for dispatching jobs, obtaining approvals, answering account questions, and resolving issues via phone & email.

Responsibilities and Duties

• Operate all call center equipment and peripheral equipment.
• Respond quickly and precisely to incoming inbound calls.
• Effectively communicate with fellow operators and supervisors on any potential problems with accounts.
• Dispatch jobs.
• Establish and maintain trust-based relationship with clients and service providers.
• Provide orientation and training as needed for new service providers.
• Source new service providers.
• Follow up with service providers for ETAs (Estimated Time of Arrival) and job details.
• Take accurate job notes.

Qualifications and Skills

• High School Diploma or Equivalent
• Intermediate PC skills including Microsoft Office Excel, Word, and Outlook
• Call Center or Customer Service experience preferred
• Self-motivated with high energy and an engaging level of enthusiasm
• Attention to detail with ability to multi-task
• Ability to handle high inbound and outbound call volume
• Excellent customer service skills and a strong record of contributing to a team environment
• Ability to clearly and effectively communicate verbally and in writing in English
• Ability to manage time effectively and efficiently
• Regular and reliable attendance

A facility maintenance company based in Marietta, GA, delivering top-quality services to commercial properties and providing reliable, solution-driven support for all maintenance needs.