HVAC office Manager

Key Responsibilities

• Customer Service & Communication:
  Act as a primary point of contact for customer inquiries, complaints, and service requests.
• Scheduling & Dispatching:
  Coordinate and schedule technician appointments, optimize routes, and dispatch technicians to service calls.
• Administrative Support:
  Manage various administrative tasks, including data entry, maintaining customer and service records, and preparing reports.
• Billing & Financial Management:
  Process invoices, manage accounts receivable/payable, and assist with financial reporting and budgeting.
• Inventory & Procurement:
  Order and track parts, supplies, and office equipment to ensure technicians have the necessary resources.
• Staff Management:
  Onboard, train, and supervise office staff, set performance expectations, and manage staff schedules.
• Operational Oversight:
  Ensure efficient workflow, maintain office policies, and coordinate with other departments or staff.
• Compliance & Regulations:
  Ensure adherence to industry regulations, company policies, and internal controls.

Essential Skills & Qualifications

• Organizational Skills: Ability to juggle multiple priorities and manage a dynamic workload.
• Communication Skills: Excellent written and verbal communication for client, staff, and vendor interactions.
• Technical Familiarity: Some knowledge of HVAC systems Service Titan Knowledge a plus, and related software is beneficial for efficiency.
• Problem-Solving: Ability to resolve customer issues and streamline office operations.
• Leadership & Teamwork: Skills to supervise staff, coordinate teams, and foster a positive work environment.
• Financial Acumen: Understanding of accounting principles, billing, and inventory management is helpful.

HVAC-/ Sheet Metal Co. /Contractor