Customer Service Administrative Assistant

Customer Service – Administrative Assistant

Responsibilities:

• Proactively process and manage customer orders and customer requests.
• Ensure orders are entered accurately into computer system.
• Track, monitor, and resolve issues related to customer orders.
• Prepare correspondence informing sales and accounts of relevant order/account information.
• Work with sales personnel as it relates to customer issues including order changes, cancellations, returns, refusals, or shipping issues.
• Proactively manage status of orders daily.
• Establish and maintain a strong working relationship with other departments
• UPS/FedEx online shipping (information entry on portals and printing labels and reports)

Required Skills/ Knowledge:

• Excellent time management, telephone and email skills.
• Ability to prioritize and multi-task in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Excellent analytical, critical thinking, and problem-solving skills.
• Team player, strong work ethic, hands-on and flexible.
• Strong working knowledge of MS Office Suite, including Excel, Outlook and Word.
• Outgoing and professional demeanor.

Experience Needed:

• 10-15 years’ experience in Customer Service and Administrative Assistant.

*** Please submit your resume with your salary requirement. Failure to include resume and/or salary requirement will result in elimination from being further considered for this opportunity. ***