Medical Office Manager

Position Title: Manager

Department: Samaritan Clinic

Reports To: Medical Director and Executive Director

Job Summary: The Manager is responsible for overseeing daily operations, ensuring high-quality patient care, maintaining compliance with regulatory standards, and managing clinic staff. The role requires strong leadership, effective communication, and a commitment to the clinic’s mission and values.

General Requirements

· Consistent, reliable attendance and punctuality.

· Alignment with Samaritan Clinic’s values and ethical standards.

· Participation in ongoing education and professional development.

· Active involvement in scheduled staff meetings and training sessions.

· Adherence to clinic policies, procedures, and safety standards.

Working Conditions

· Work is performed in a clinical healthcare environment.

· Potential exposure to infectious diseases and hazardous materials.

· Occasional high-stress situations related to patient care and staff management.

· Requires frequent interaction with patients, staff, and external partners.

Qualifications

· Education: Bachelor’s degree in healthcare administration, Business, Nursing, or related field required. (Preferred)

· Experience: Minimum of 3 years of progressive management experience in a healthcare setting.

· Certifications: Current CPR certification required.

· General Skills

· Excellent verbal and written communication skills.

· Strong organizational and time management abilities.

· Proficiency in computer applications and electronic health records.

· Problem-solving and critical thinking skills.

· Ability to handle confidential information with discretion.

· Leadership and team-building capabilities.

Physical Requirements and Demands

· Ability to sit, stand, and walk for extended periods.

· Manual dexterity for computer and office equipment use.

· Visual acuity to read medical records and computer screens.

· Occasional lifting up to 25 pounds.

· Ability to respond quickly in emergency situations.

Core Competencies

· Integrity: Demonstrates ethical behavior and honesty.

· Decision Making: Makes sound judgments in a timely manner.

· Accountability: Takes responsibility for actions and outcomes.

· Teamwork: Promotes collaboration and respect among staff.

· Customer Service: Provides exceptional service to patients and families.

· Quality: Strives for excellence in all aspects of clinic operations.

· Fiscal Accountability: Manages resources efficiently and responsibly.

· Operational Excellence: Ensures effective workflow and process improvement.

· Change Management: Adapts to and leads change initiatives.

· Managing People: Develops and mentors’ staff to achieve goals.

Behavioral Competencies

· Job Knowledge: Maintains up-to-date understanding of healthcare practices.

· Innovation: Seeks and implements new ideas and approaches.

· Team Leadership: Motivates staff and fosters a positive work environment.

· Promotion of Organization: Advocates for the clinic’s mission and reputation.

· Work Quality: Delivers work that meets or exceeds standards.

Job-Specific Competencies

· Administrative Duties: Manages scheduling, budgeting, and resource allocation.

· Communication: Facilitates effective information exchange among staff, patients, and leadership.

· Compliance: Ensures adherence to regulatory and accreditation requirements.

· Staff Development: Identifies training needs and supports professional growth.

This job description is intended to provide a comprehensive overview of the Manager position at Samaritan Clinic. It may be revised as needed to reflect changes in clinic operations and requirements.

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Paid time off