Customer Service Representative - US Online Store

Your role

• Own order management in Shopify end to end: verify orders, edit addresses, process cancellations,

exchanges, and refunds.

• Keep every delivery on time — track open orders and fulfillment daily, flag delays early, and inform

customers before they have to ask.

• Answer customer inquiries by email, chat, and phone: product questions, order status, returns, and

warranty claims.

• File and follow up on carrier claims for lost, damaged, or delayed shipments — parcel and LTL freight.

• Work hand in hand with the warehouse team on-site: check stock, inspect returns, and resolve shipping

issues at the source.

• Escalate technical product questions to our on-site service technician and close the loop with the

customer.

What you bring

• 2+ years of customer service experience in e-commerce, ideally direct-to-consumer.

• Working knowledge of Shopify (orders, refunds, fulfillment) — it is the basis of this job.

• Fluent English, written and spoken — non-negotiable.

• Spanish is a plus.

• Experience with helpdesk tools (e.g., Gorgias, Zendesk) and carrier portals is a plus.

• Organized, proactive, and comfortable owning a problem until it is solved.

• Based in or near Corona, CA — this is an on-site position at our warehouse.

Pay and details

• $21.00–$25.00 per hour, depending on experience.

• Full-time, Monday–Friday, on-site at 1645 Leeson Lane, Corona, CA.

ATLETICA is German-engineered fitness built for those who train with purpose. Now we’re taking on the U.S.—and looking for California’s best team to help us make some serious noise. www.atletica.de

German sports equipment brand, 120+ employees, €50M+ revenue, opening our first US operation