Behavioral Health Assistant Director

GOODWILL INDUSTRIES OF GREATER NEW YORK & NORTHERN NEW JERSEY INC.

JOB DESCRIPTION

Position Title: Assistant Director, PROS Program

Location: NYC- Harlem

Benefit Classification: ​Full-Time Benefitted​

Position Type: ​FLSA - Exempt​

About This Role

The Assistant Director of the PROS Program supports the overall leadership, clinical integrity, and daily operations of a New York State OMH‐licensed PROS program. This role assists the Director in ensuring high‐quality, recovery‐oriented services; regulatory compliance; staff development; and achievement of program outcomes. The Assistant Director plays a critical role in supervising staff, supporting service delivery, and promoting a culture of recovery, person‐centered care, and accountability.

Essential Responsibilities

Program Operations & Clinical Oversight

• Assist in overseeing daily operations of the PROS program to ensure services are delivered in accordance with OMH regulations and PROS standards
• Assume operational leadership in the Director’s absence
• Implementation of program policies, procedures, and workflows
• Provide clinical oversight of PROS services, including Community Rehabilitation & Support (CRS), Intensive Rehabilitation (IR), and Ongoing Rehabilitation & Support (ORS)
• Ensure services are recovery‐oriented, person‐centered, trauma‐informed, and culturally responsive
• Review clinical documentation for quality, timeliness, medical necessity, and regulatory compliance
• Participate in case reviews, team meetings, and interdisciplinary treatment planning

Referral Management & Coordination

· Oversee the intake and admission process, ensuring timely screening, eligibility determination, documentation, and enrollment.

· Conduct intake to assess eligibility, appropriateness, and service needs

· Gather demographic, clinical, psychosocial, and insurance information

· Coordinate admission timelines; promote timely access to care/services

· Explain program services, expectations, and consent requirements to clients

· Communicate with referral sources regarding eligibility, documentation needs, and admission status

· Maintain referral logs in EHR, and intake tracking reports, process enrollment in CAIRS

Staff Supervision & Development

• Provide direct supervision to staff and student interns, as assigned

· Participate in hiring and performance evaluations

· Support staff onboarding, training, coaching, and performance management.

• Promote staff engagement, professional development, and adherence to ethical and clinical standards

Compliance & Regulatory Oversight

• Ensure compliance with NYS Office of Mental Health (OMH) regulations, PROS service definitions, and billing requirements
• Support audits, site visits, chart reviews, and corrective action plans
• Collaborate with compliance, and billing teams
• Monitor documentation practices to ensure services are properly documented, billed, and supported
• Track program metrics such as census, engagement, and outcomes
• Monitoring IPS fidelity, delivery of employment services, and track vocational outcomes.
• Assist with reporting requirements and data submissions (specifically as it relates to IPS and employment)

Collaboration & Stakeholder Engagement

• Collaborate with internal departments, community providers, hospitals, & referral sources
• Support participant engagement, grievance resolution, and service coordination
• Promote recovery principles and participant voice within program operations

Qualifications

Education: Master’s degree in Social Work, Mental Health Counseling, Psychology, or related field required. Active NYS clinical license (LMSW, LCSW, LMHC, or equivalent) required.

Experience:

• Minimum of three years of behavioral health experience, including at least one year of supervisory or program leadership experience.
• Prior experience in a PROS program or OMH‐licensed setting preferred
• Working knowledge of NY OMH PROS regulations and recovery‐oriented practice
• Experience with clinical documentation, utilization, and compliance standards
• Excellent organizational, leadership, and problem‐solving skills
• Ability to lead teams, manage competing priorities, and support change initiatives
• Proficiency with EHR systems and reporting tools

Work Environment: Office‐ and program‐based setting

ADDITIONAL DUTIES

This position may be required to perform additional duties consistent with organizational needs and strategic priorities

What We Offer

• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.