Front Desk/Operations

About Alpha Fit Club
Your Role as Front Desk/Operations

Alpha Fit Club is a high-energy group fitness studio committed to delivering an unmatched
fitness experience. Our team is driven, passionate, and dedicated to building a strong
community.

As a Front Desk Associate, you’ll be the first face our members see, setting the
tone for their entire experience. You are responsible for providing exceptional service,
maintaining smooth day-to-day operations, and ensuring the studio runs efficiently. Your ability
to multitask, sell memberships and retail, problem-solve, and bring positive energy will
contribute to the overall success of the gym.

Key Responsibilities
%CF; Member Experience Customer Service
%CB; Greet members with a warm, welcoming attitude
%CB; Assist with check-ins and class bookings
%CB; Provide information on membership options, promotions, and policies
%CB; Address member inquiries, concerns, and feedback professionally
%CF; Sales
%CB; Actively promote and sell memberships and class packages
%CB; Educate members on promotions, add-ons, and benefits to enhance their
experience
%CF; Operational Support
%CB; Maintain a clean, organized front desk and lobby area
%CB; Support trainers and coaches with class transitions and studio upkeep
%CB; Troubleshoot minor tech issues with check-in systems and class software

Qualifications & Skills
%CF; Strong interpersonal and communication skills
%CF; Sales-driven with the ability to upsell and close deals
%CF; Ability to multitask in a fast-paced environment
%CF; Comfortable with technology and gym management software
%CF; Passion for fitness and a team-oriented mindset

Schedule & Availability
%CF; Part-time positions available
%CF; Must be available for early mornings, evenings, and weekends as needed.

Why Join Alpha Fit Club?
%CF; Be part of a growing fitness community
%CF; Competitive pay and membership perks
%CF; A dynamic, supportive team environment